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|
Customer Satisfaction Survey |
|
Applicant Responses - January, 2006 |
|
Region |
Count |
Q-01 |
Q-02 |
Q-03 |
Q-04 |
Q-05 |
Q-06 |
Q-07 |
Q-08 |
Q-09 |
Q-10 |
Q-11 |
Average |
|
1 |
36 |
8.64 |
8.69 |
8.75 |
8.69 |
8.86 |
8.86 |
9.00 |
8.83 |
9.03 |
9.72 |
9.17 |
8.93 |
|
2 |
46 |
8.57 |
8.50 |
8.13 |
8.78 |
9.20 |
8.83 |
9.09 |
8.63 |
8.96 |
9.50 |
9.09 |
8.84 |
|
3 |
38 |
8.50 |
8.24 |
8.24 |
8.16 |
8.53 |
8.29 |
9.03 |
8.74 |
8.76 |
9.32 |
8.74 |
8.59 |
|
4 |
34 |
8.59 |
8.26 |
8.15 |
8.35 |
8.88 |
8.65 |
9.21 |
8.85 |
8.91 |
9.24 |
9.06 |
8.74 |
|
5 |
36 |
8.39 |
8.08 |
7.61 |
7.67 |
8.47 |
8.31 |
8.97 |
7.86 |
8.31 |
9.44 |
9.06 |
8.38 |
|
6 |
41 |
8.05 |
7.73 |
7.56 |
8.29 |
8.61 |
8.51 |
8.24 |
8.20 |
8.10 |
9.32 |
8.71 |
8.30 |
|
7 |
39 |
8.26 |
8.00 |
7.44 |
8.15 |
8.36 |
8.23 |
8.90 |
8.05 |
8.56 |
9.23 |
8.77 |
8.36 |
|
8 |
31 |
7.26 |
7.68 |
7.65 |
8.06 |
8.68 |
8.03 |
8.90 |
7.68 |
7.81 |
9.52 |
8.74 |
8.18 |
|
9 |
32 |
8.22 |
7.91 |
7.81 |
8.09 |
8.50 |
8.00 |
8.38 |
8.56 |
8.78 |
9.06 |
8.84 |
8.38 |
|
10 |
44 |
7.95 |
7.73 |
7.39 |
7.84 |
8.41 |
7.66 |
8.82 |
7.86 |
8.30 |
9.18 |
8.82 |
8.18 |
|
11 |
40 |
8.28 |
8.18 |
8.08 |
8.38 |
9.08 |
8.70 |
8.50 |
8.05 |
8.93 |
9.25 |
9.08 |
8.59 |
|
12 |
45 |
7.56 |
7.40 |
7.29 |
7.40 |
8.38 |
8.11 |
8.76 |
7.98 |
7.76 |
9.24 |
8.60 |
8.04 |
|
13 |
40 |
8.60 |
7.90 |
7.85 |
8.15 |
8.45 |
8.43 |
8.73 |
7.70 |
8.88 |
9.35 |
8.83 |
8.44 |
|
14 |
37 |
8.05 |
7.86 |
8.03 |
8.81 |
8.62 |
8.62 |
8.89 |
8.24 |
8.92 |
9.16 |
8.81 |
8.55 |
|
15 |
42 |
7.81 |
7.64 |
7.55 |
7.71 |
8.26 |
7.86 |
8.45 |
7.24 |
8.07 |
9.07 |
8.40 |
8.01 |
|
16 |
41 |
8.44 |
8.17 |
8.17 |
8.27 |
9.00 |
8.88 |
8.88 |
8.49 |
9.10 |
9.46 |
9.17 |
8.73 |
|
17 |
49 |
7.78 |
7.59 |
7.35 |
7.29 |
8.00 |
7.82 |
8.43 |
7.67 |
7.55 |
9.31 |
8.80 |
7.96 |
|
18 |
31 |
7.32 |
6.90 |
6.71 |
7.16 |
7.61 |
7.58 |
7.55 |
7.61 |
7.55 |
8.03 |
7.84 |
7.44 |
|
19 |
47 |
8.77 |
8.49 |
8.53 |
8.13 |
9.09 |
8.81 |
8.87 |
8.32 |
8.98 |
9.38 |
9.15 |
8.77 |
|
20 |
51 |
8.41 |
8.06 |
7.98 |
7.90 |
8.39 |
8.35 |
8.80 |
8.39 |
8.35 |
9.16 |
8.31 |
8.37 |
|
21 |
41 |
8.51 |
8.32 |
7.95 |
8.37 |
8.78 |
8.71 |
8.95 |
8.24 |
8.98 |
9.59 |
8.98 |
8.67 |
|
22 |
48 |
8.58 |
8.06 |
7.98 |
8.02 |
8.52 |
8.33 |
8.58 |
7.77 |
8.42 |
9.38 |
8.65 |
8.39 |
|
23 |
33 |
9.12 |
8.67 |
8.45 |
8.58 |
8.82 |
8.39 |
8.45 |
8.18 |
8.58 |
9.39 |
9.03 |
8.70 |
|
24 |
37 |
8.14 |
8.05 |
7.68 |
7.84 |
8.46 |
8.08 |
8.59 |
7.97 |
8.00 |
9.27 |
8.78 |
8.26 |
|
Average: |
|
8.25 |
8.01 |
7.85 |
8.08 |
8.58 |
8.34 |
8.72 |
8.13 |
8.48 |
9.28 |
8.81 |
|
|
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Survey Count: 959 |
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For all questions, a scale of 1 to 10 is used, where 1 is the
lowest rating and 10 is the highest rating.
|
WIA Participant /
Labor Exchange Applicant Survey Questions |
|
|
1. |
Overall, how satisfied are you with the services you received
from {office name}? |
|
2. |
Think about what you expected from {office name}. How well did
the services you received meet your expectations? |
|
3. |
Think about the ideal services for other people in your
circumstances. How well did the services you received from {office name}
compare to your ideal? |
|
4. |
Overall, how would you rate {office name} in informing you of
available services? |
|
5. |
Overall, how would you rate {office name} in providing access to
the services and materials you needed? |
|
6. |
Overall, how would you rate {office name} in providing useful
information and services? |
|
7. |
Overall, how would you rate {office name} in providing correct
information? |
|
8. |
Overall, how would you rate {office name} in providing you with
services that helped you get a job? |
|
9. |
Overall, how would you rate {office name} in serving you in a
timely manner? |
|
10. |
Overall, how would you rate {office name} in treating you with
respect? |
|
11. |
Overall, how would you rate {office name} in having a
knowledgeable staff? |
|
12. |
Please share any comments or suggestions about {office name}. |
|
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|
Additional Labor
Exchange Applicant Survey Questions |
|
|
13. |
During this period, have you applied for or received
unemployment compensation benefits? |
|
14. |
Have you applied for or received any other services from {office
name} to assist you in getting new employment? |
Comments
|
1. |
Very important, to have some type of coffee machine or vending
machine. |
|
2. |
|
|
3. |
Everything was fabulous, except that there weak point was the
job searching online |
|
4. |
|
|
5. |
NONE |
|
6. |
none |
|
7. |
|
|
8. |
|
|
9. |
Find me a job. |
|
10. |
|
|
11. |
none |
|
12. |
every time she goes they are very nice |
|
13. |
|
|
14. |
SOMETIMES THEIR COMPUTERS ARE SLOW. |
|
15. |
|
|
16. |
I expected to get referrals from the staff. Never got any
referrals. |
|
17. |
|
|
18. |
|
|
19. |
They tell you that they are going to do something for you and
then they turn around and don't. |
|
20. |
none |
|
21. |
client states that she works there and feel
that she does a good job helping the other clients that come into the office. |
|
22. |
None |
|
23. |
|
|
24. |
|
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25. |
|
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26. |
|
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27. |
|
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28. |
|
|
29. |
|
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30. |
|
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31. |
|
|
32. |
None |
|
33. |
None |
|
34. |
|
|
35. |
none |
|
36. |
impressed with the services
and doesn't know how anyone who wants a job and is looking for one can't
benefit from one of the workforce offices. |
|
37. |
I have no complaints, |
|
38. |
More than I expected, very professional |
|
39. |
nc |
|
40. |
none |
|
41. |
|
|
42. |
|
|
43. |
NC |
|
44. |
ROBERT WAS GREAT!! HE IS AN EXCELLENT PERSON FOR THE JOB. FITS
WHAT HE DOES. OVERALL HAPPY WITH OFFICE. |
|
45. |
The only thing that she would suggest is that if they would
notify that she was interested in there companies for a job. |
|
46. |
I work there and I think we do a good job. |