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Customer
Satisfaction Survey |
|
Employer Responses
- February, 2006 |
|
Region |
Count |
Q-01 |
Q-02 |
Q-03 |
Q-04 |
Q-05 |
Q-06 |
Q-07 |
Q-08 |
Q-09 |
Average |
|
1 |
21 |
8.10 |
7.33 |
7.52 |
8.48 |
8.00 |
5.71 |
7.38 |
5.86 |
7.62 |
7.33 |
|
2 |
18 |
8.83 |
8.11 |
7.83 |
9.22 |
8.61 |
7.44 |
8.61 |
7.28 |
9.22 |
8.35 |
|
3 |
25 |
8.40 |
8.16 |
7.92 |
8.52 |
8.64 |
7.04 |
8.36 |
6.72 |
8.92 |
8.08 |
|
4 |
3 |
8.00 |
8.33 |
7.67 |
8.33 |
8.00 |
5.67 |
8.67 |
6.33 |
8.00 |
7.67 |
|
5 |
19 |
8.11 |
7.89 |
7.47 |
8.37 |
8.53 |
6.95 |
7.84 |
7.16 |
8.16 |
7.83 |
|
6 |
25 |
8.60 |
8.04 |
7.64 |
9.00 |
8.56 |
7.76 |
8.48 |
7.60 |
9.04 |
8.30 |
|
7 |
7 |
8.14 |
8.00 |
8.00 |
9.00 |
8.57 |
7.29 |
8.00 |
8.14 |
9.29 |
8.27 |
|
8 |
30 |
7.77 |
7.43 |
7.43 |
8.77 |
8.47 |
6.57 |
8.47 |
7.07 |
8.67 |
7.85 |
|
9 |
28 |
7.75 |
7.64 |
7.43 |
7.71 |
8.04 |
6.50 |
7.64 |
6.39 |
7.82 |
7.44 |
|
10 |
32 |
7.53 |
7.41 |
7.03 |
7.84 |
7.59 |
5.75 |
7.41 |
5.84 |
7.06 |
7.05 |
|
11 |
23 |
8.57 |
8.39 |
8.22 |
8.65 |
8.74 |
6.70 |
8.65 |
7.39 |
8.91 |
8.25 |
|
12 |
32 |
7.75 |
7.69 |
7.38 |
8.03 |
7.88 |
6.09 |
7.63 |
6.13 |
8.31 |
7.43 |
|
13 |
23 |
8.35 |
7.65 |
7.35 |
8.52 |
8.39 |
6.91 |
8.26 |
7.00 |
8.96 |
7.93 |
|
14 |
27 |
8.07 |
7.59 |
7.22 |
8.70 |
8.48 |
6.44 |
8.00 |
6.56 |
8.11 |
7.69 |
|
15 |
27 |
7.41 |
6.85 |
6.93 |
7.44 |
7.26 |
6.07 |
7.41 |
5.48 |
7.59 |
6.94 |
|
16 |
26 |
8.12 |
8.19 |
8.00 |
8.35 |
8.65 |
6.27 |
7.65 |
7.15 |
8.62 |
7.89 |
|
17 |
32 |
8.38 |
7.94 |
7.47 |
8.91 |
8.78 |
6.69 |
8.59 |
6.69 |
8.59 |
8.00 |
|
18 |
28 |
8.04 |
7.68 |
7.68 |
7.82 |
7.71 |
6.04 |
7.11 |
6.04 |
8.29 |
7.38 |
|
19 |
23 |
7.39 |
6.87 |
7.22 |
7.87 |
7.39 |
6.39 |
6.83 |
6.57 |
7.39 |
7.10 |
|
20 |
28 |
8.18 |
7.96 |
7.79 |
8.50 |
8.32 |
7.00 |
7.86 |
6.82 |
8.18 |
7.85 |
|
21 |
25 |
7.64 |
7.44 |
7.32 |
8.28 |
8.04 |
6.40 |
8.36 |
6.60 |
8.00 |
7.56 |
|
22 |
28 |
7.61 |
7.14 |
6.68 |
7.64 |
6.82 |
5.32 |
6.82 |
5.61 |
7.21 |
6.76 |
|
23 |
29 |
8.00 |
7.97 |
8.07 |
8.59 |
8.03 |
6.66 |
7.79 |
7.31 |
8.41 |
7.87 |
|
24 |
28 |
8.32 |
7.57 |
7.57 |
8.54 |
8.36 |
6.68 |
7.79 |
6.04 |
8.61 |
7.72 |
|
Average: |
|
8.02 |
7.68 |
7.50 |
8.34 |
8.14 |
6.49 |
7.85 |
6.59 |
8.25 |
|
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Survey Count: 587 |
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For all questions, a
scale of 1 to 10 is used, where 1 is the lowest rating and 10 is the highest
rating. |
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Employer Survey
Questions |
|
|
1. |
Overall, how satisfied are you with the services you received
from {office name}? |
|
2. |
Think about what you expected from {office name}. How well did
the services you received meet your expectations? |
|
3. |
Think about the ideal services for other people in your
circumstances. How well did the services you received from {office name}
compare to your ideal? |
|
4. |
Overall, how would you rate {office name} in serving you in a
timely manner? |
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5. |
Overall, how would you rate {office name} in responding to your
needs? |
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6. |
Overall, how would you rate {office name} in referring
suitable/appropriate applicants? |
|
7. |
Overall, how would you rate {office name} in providing the
services you requested? |
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8. |
Overall, how would you rate {office name} in providing the
services that helped you hire employees? |
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9. |
How likely are you to recommend {office name} to a colleague? |
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10. |
Please share any comments or suggestions about {office name}. |
Comments
|
1. |
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2. |
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3. |
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4. |
I GOT TWO REFERRALS OF WHICH WE HIRED ONE AND THIS PERSON HAS
WORKED OUT WELL FOR US. |
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5. |
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6. |
KEEP UP THE GOOD WORK. FANTASTIC SUPPORT RECEIVED. |
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7. |
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8. |
CANDIDATES NEED TO BE SCREENED CLOSER |
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9. |
|
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10. |
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11. |
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12. |
VERY NICE CUSTOMER SERVICE SKILLS. |
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13. |
I WOULD LIKE TO SEE MORE APPLICANTS. |
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14. |
|
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15. |
LOOKING FORWARDS TO A CONTINUED GREAT WORKING RELATIONSHIP. |
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16. |
NEED TO GET TO A MORE PROFESSIONAL COMMUNITY TO REACH OUT AND
GET THE QUALIFIED SPECIALIST WE NEED REFERRED. |
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17. |
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18. |
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