|
|
|
Customer Satisfaction Survey |
|
Participant Responses - January, 2006 |
|
Region |
Count |
Q-01 |
Q-02 |
Q-03 |
Q-04 |
Q-05 |
Q-06 |
Q-07 |
Q-08 |
Q-09 |
Q-10 |
Q-11 |
Average |
|
1 |
15 |
9.27 |
8.60 |
8.13 |
9.07 |
8.87 |
8.47 |
8.87 |
8.27 |
8.73 |
9.33 |
8.33 |
8.72 |
|
2 |
10 |
6.80 |
7.00 |
6.40 |
7.40 |
6.80 |
7.30 |
6.80 |
5.40 |
6.50 |
7.60 |
6.80 |
6.80 |
|
3 |
10 |
7.50 |
7.80 |
7.30 |
7.50 |
8.40 |
8.90 |
9.10 |
7.60 |
9.20 |
9.60 |
8.80 |
8.34 |
|
4 |
33 |
8.39 |
8.18 |
8.06 |
8.00 |
8.00 |
8.27 |
8.82 |
8.18 |
8.61 |
9.09 |
8.76 |
8.40 |
|
5 |
7 |
7.71 |
7.71 |
7.71 |
8.14 |
8.00 |
8.00 |
8.29 |
7.57 |
7.57 |
9.57 |
8.29 |
8.05 |
|
6 |
15 |
9.20 |
9.33 |
9.00 |
7.67 |
9.20 |
9.13 |
9.33 |
7.87 |
9.20 |
9.67 |
9.67 |
9.02 |
|
7 |
6 |
9.33 |
9.17 |
9.00 |
9.50 |
9.33 |
9.50 |
9.67 |
9.17 |
9.17 |
9.83 |
9.83 |
9.41 |
|
8 |
51 |
8.51 |
8.22 |
8.14 |
8.18 |
8.75 |
8.51 |
8.82 |
7.63 |
8.71 |
9.04 |
8.63 |
8.47 |
|
9 |
3 |
8.33 |
8.33 |
8.00 |
6.00 |
7.00 |
7.33 |
8.00 |
7.00 |
7.00 |
8.67 |
9.00 |
7.70 |
|
10 |
4 |
9.00 |
8.75 |
8.50 |
9.00 |
9.50 |
9.75 |
9.75 |
10.00 |
10.00 |
10.00 |
10.00 |
9.48 |
|
11 |
23 |
7.96 |
8.13 |
8.26 |
8.26 |
8.83 |
8.83 |
8.70 |
8.48 |
8.70 |
9.22 |
9.09 |
8.58 |
|
12 |
39 |
8.97 |
8.69 |
8.67 |
8.31 |
9.08 |
8.77 |
8.97 |
8.67 |
9.00 |
9.54 |
9.18 |
8.90 |
|
13 |
20 |
8.65 |
7.90 |
7.95 |
8.45 |
8.50 |
8.10 |
8.70 |
7.40 |
8.50 |
9.30 |
9.00 |
8.40 |
|
14 |
17 |
9.47 |
9.41 |
9.12 |
8.82 |
9.00 |
8.76 |
9.41 |
8.47 |
9.35 |
9.82 |
9.65 |
9.21 |
|
15 |
10 |
9.20 |
8.70 |
8.80 |
8.50 |
8.90 |
9.10 |
8.80 |
8.60 |
9.50 |
9.90 |
9.50 |
9.05 |
|
16 |
12 |
7.50 |
7.58 |
7.33 |
7.42 |
7.58 |
7.33 |
7.50 |
6.42 |
7.25 |
8.50 |
7.33 |
7.43 |
|
17 |
34 |
8.47 |
8.12 |
8.35 |
8.21 |
8.18 |
8.65 |
8.74 |
7.91 |
8.29 |
8.91 |
8.53 |
8.40 |
|
18 |
4 |
8.25 |
8.00 |
7.50 |
7.75 |
8.25 |
7.75 |
8.00 |
7.75 |
6.75 |
8.75 |
8.50 |
7.93 |
|
19 |
7 |
9.43 |
9.29 |
9.00 |
9.86 |
9.86 |
9.86 |
9.71 |
9.43 |
9.57 |
9.86 |
10.00 |
9.62 |
|
20 |
27 |
8.70 |
8.44 |
8.33 |
7.93 |
8.70 |
8.63 |
8.74 |
8.41 |
9.00 |
9.00 |
8.67 |
8.60 |
|
21 |
45 |
8.33 |
8.22 |
8.04 |
8.42 |
8.62 |
8.58 |
8.67 |
7.71 |
8.73 |
9.60 |
8.82 |
8.52 |
|
22 |
52 |
8.42 |
8.21 |
8.38 |
8.12 |
8.21 |
8.29 |
8.44 |
7.58 |
8.42 |
9.37 |
8.98 |
8.40 |
|
23 |
37 |
9.03 |
8.54 |
8.54 |
8.59 |
8.57 |
8.38 |
8.70 |
7.89 |
8.59 |
9.49 |
9.11 |
8.68 |
|
24 |
42 |
8.81 |
8.76 |
8.62 |
8.81 |
9.33 |
9.45 |
9.10 |
8.52 |
9.07 |
9.69 |
9.50 |
9.06 |
|
Average: |
|
8.59 |
8.37 |
8.29 |
8.29 |
8.61 |
8.59 |
8.76 |
7.98 |
8.67 |
9.32 |
8.91 |
|
|
|
|||||||||||||
|
Survey Count: 523 |
|||||||||||||
For all questions, a scale of 1 to 10 is used, where 1 is the
lowest rating and 10 is the highest rating.
|
WIA Participant /
Labor Exchange Applicant Survey Questions |
|
|
1. |
Overall, how satisfied are you with the services you received
from {office name}? |
|
2. |
Think about what you expected from {office name}. How well did
the services you received meet your expectations? |
|
3. |
Think about the ideal services for other people in your
circumstances. How well did the services you received from {office name}
compare to your ideal? |
|
4. |
Overall, how would you rate {office name} in informing you of
available services? |
|
5. |
Overall, how would you rate {office name} in providing access to
the services and materials you needed? |
|
6. |
Overall, how would you rate {office name} in providing useful
information and services? |
|
7. |
Overall, how would you rate {office name} in providing correct
information? |
|
8. |
Overall, how would you rate {office name} in providing you with
services that helped you get a job? |
|
9. |
Overall, how would you rate {office name} in serving you in a
timely manner? |
|
10. |
Overall, how would you rate {office name} in treating you with
respect? |
|
11. |
Overall, how would you rate {office name} in having a
knowledgeable staff? |
|
12. |
Please share any comments or suggestions about {office name}. |
Comments
|
1. |
They did not follow up on what they said they we going to do.
They changed councilors about three times. |
|
2. |
|
|
3. |
|
|
4. |
None |
|
5. |
|
|
6. |
|
|
7. |
The lady at the front desk was very nice. |
|
8. |
everything was great |
|
9. |
They said that would help me with my uniforms since my job
required it. They told me to come to them if I needed help and when I did
they said that they couldn't help me because I got the job on my own. They
need to make info more clear to people. |
|
10. |
I thought they where outstanding. |